Question 1

How quickly do I receive inspection reports?

Accepted Answer

Reports are available online within 24 hours of completed inspection through your secure RackMaster™ portal with photographic documentation and inspector-classified damage ratings.

Question 2

Can I manage multiple warehouse locations?

Accepted Answer

Yes. RackMaster™ provides a centralised dashboard to view and manage inspection reports for single-site or multi-site operations across Australia, New Zealand, and the Asia-Pacific region with standardised independent reporting.

Question 3

What information is included in digital reports?

Accepted Answer

Every report includes photographic documentation of damage, inspector-classified damage ratings (Red/Orange/Green based on safety risk), geolocation mapping, inspector-determined remedial priorities, AS4084:2023 compliance status, and repair tracking through our closed-loop system.

Question 4

Is RackMaster compliant with WorkSafe requirements?

Accepted Answer

Yes. RackMaster™ provides a closed-loop OH&S system that meets all WorkSafe authority requirements for inspection documentation, compliance tracking, and regulatory reporting across Australia and internationally. Our independent status strengthens compliance documentation.

Question 5

Can I get customised reports for management and insurers?

Accepted Answer

Yes. IRIA provides tailored reports including risk breakdowns by site, repair progress tracking, non-repaired item aging, and compliance summaries for monthly/quarterly/annual reporting to management, boards, auditors, and insurance providers. Independent verification strengthens these reports.

Question 6

How is data stored and secured in RackMaster?

Accepted Answer

All data is stored in a secure central database with controlled access for authorised users only. Access your reports anytime, anywhere through the online portal with secure data protection. Available on desktop and mobile devices.

Question 7

Can I access historical inspection data?

Accepted Answer

Yes. RackMaster™ stores your complete inspection history with unlimited retention, allowing you to track trends over time, demonstrate ongoing compliance with independent verification, and access years of safety documentation for audits or insurance purposes.

Question 8

Can RackMaster integrate with our existing systems?

Accepted Answer

Yes. RackMaster™ supports data export in multiple formats (Excel, CSV, PDF) and API integration is available for connection with your existing safety management systems, ERP platforms, or compliance reporting tools.

Question 9

Why should I choose an independent inspector over one that also does repairs?

Accepted Answer

Independent inspectors have no financial incentive to overstate damage or recommend unnecessary repairs. When an inspector also sells repairs, they earn more revenue by finding more problems. IRIA's revenue comes from inspection, training, and testing services - never from selling or repairing racking. This ensures completely objective assessments you can trust, and reports that insurers and regulators recognise as impartial.

Question 10

Who performs repairs identified in inspections?

Accepted Answer

You choose your own repair provider. IRIA provides the independent inspection report identifying what needs repair, but we do not perform repairs ourselves. This ensures you get competitive quotes from qualified repairers without pressure to use a specific provider. Our report can be shared with any competent repairer.

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